The Pet Health Partnership

The Pet Health Partnership in Poole treats cats, dogs, small animals, and chickens, and it lists a Cat Friendly Clinic facility. Reviewers describe a calm, friendly practice with clear explanations, collaborative planning, and strong support in both routine and urgent situations. Some owners also particularly value it as a non-corporate practice.

Services

•Care for cats, dogs, small animals, and chickens.
•Cat Friendly Clinic facility.
•General consultations and ongoing care, with reviews mentioning clear explanations, tailored treatment plans, and calm handling for nervous pets.
•Small pet care, including a recent same-day appointment for a hamster.
•Urgent and emergency-related care: the practice has emergency information on its website, and reviews mention treatment after a dog accident as well as rapid care for a cat needing an emergency C-section and treatment for a rare infection.
•End-of-life support, with recent feedback praising gentle, step-by-step explanations, patience, and compassionate support during euthanasia.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews also reflect a strong emphasis on doing the right thing for the animal, with one owner noting the team focused on comfort and quality of life rather than unnecessary treatment costs.

People

•Gemma (vet) is mentioned by multiple reviewers and praised for being knowledgeable, kind, and clear about next steps and treatment plans.
•Janessa and Sarah are thanked for compassionate support during a dog's final appointment.
•Hannah and Elle are praised for being friendly, calming, and empathetic.
•Brad is positively mentioned for helping with a dog named Skye.
•Cassie is named in recent feedback.
•Reception staff are repeatedly described as friendly, efficient, and reassuring.

Reviews

Google rating: 4.8/5 from 153 reviews.

Recent feedback is very positive overall, with comments focusing on

•A friendly, welcoming atmosphere, with praise for reception staff, good parking, and a clean waiting room.
•Calm, reassuring handling that helps pets feel settled, including dogs described as relaxed rather than nervous during visits.
•Clear communication and tailored care, with owners valuing vets who explain options well and agree a plan with them.
•Compassionate support in more difficult situations, including urgent treatment, serious illness, and euthanasia care handled with patience and empathy.

Reviews for The Pet Health Partnership

Note: Showing the 10 most recent Google reviews out of 153 we track in total. Recent reviews may not be representative of overall sentiment.

Gary Taylor

1 month ago

Great service. Very impressed many thanks Gary.

Anupama Devanga

Convenient location, good parking facilities, clean waiting room, friendly reception staff and a great VET. Thank you very much.

Nicola Cockwell

Fantastic practice. Managed to get my hamster booked in the same day, incredibly friendly and supportive staff. Receptionist on the phone of lytchett branch was brilliantly efficient registering my hammie and finding an appointment. The vet we saw was so kind and reassuring, explained everything so clearly and really felt like we were in good hands. Very thorough and kind. So glad I found them

Lluna Ferreira

2 months ago

I just want to say how much I love this vet practice. Every single person there is amazing. I first met them years ago when they were still in Upton, and I was also living in Upton at the time. They looked after my old boy, who came with me from my home country, and they were always wonderful with him. But during his last year of life, they were something else. Truly special. I can tell you honestly, they could have taken a lot of money from me, because I just wanted my old boy to stay with me no matter what. But they never did that. Their only worry was to keep him comfortable and give him the best quality of life for the time he had left. I will always be grateful for that. That is why, when I moved to Bournemouth centre and later got my little boy, I did not even think twice. I stayed with them. I did not care how long I had to drive, and even now that they have moved to a better facility, I still do not care. I just knew I wanted the same people caring for my little one. They are an amazing bunch of people, from the receptionists to any of the vets or nurses who see my boy. He is always so happy to go there and see them all. And as always, the professionalism and the care they give is top notch. I could not ask for better people ❤️

Amy Owen

Our beautiful Alfie dog became unexpectedly poorly. The staff were so understanding of our worry and accommodated a next day appointment for us. It was not the news we'd hoped for and the staff involved in Alfie's care was outstanding. The care and compassion that was given to myself and my husband by all staff during this time was so lovely. We felt truly supported by them. Janessa was wonderful! During our dogs euthanasia treatment, as expected, our hearts were completely broken. Our world had felt like it was falling around us however, Sarah and her colleague supported us throughout. Sarah broke everything down, step by step in a gentle and calm manor, ensuring consent was gained throughout. The colleague present also supported with this. We were given time and patience. Janessa, Sarah, the lovely colleague in green and the 2 receptionists at Lytchett that supported us, thank you. From the bottom of our hearts. We won't ever forget the kindness you showed us at such a sad time in our lives. We are so lucky that Alfie had you all. Alfie had wonderful experiences at all his appointments throughout his life. This was all thanks to the hard work and dedication you all put into your line of work. Keep it going guys! You're touching the hearts of not only animals but humans too. Amy & Sam Owen

Olena Kostiuchenko

4 months ago

Abigail

5 months ago

Couldn’t recommend this vets enough. visiting the vets is not always a positive experience but it does help with friendly, calming and empathetic staff like hannah and Elle. Thankyou so much.

Kayolka N

Debbie adams

Lovely friendly receptionist and great team my dog was very relaxed and not nervous