Aniwell Veterinary Company

- Many recent reviewers describe a friendly, welcoming, calm practice, with pets seeming comfortable there. - Several owners praise the vets for being professional, taking time, and explaining options clearly. - Same-day appointment access is mentioned more than once as a positive.

Aniwell Veterinary Company in Poole is part of IVC Evidensia. The practice offers a mix of routine and more urgent veterinary care, with owners also highlighting a spacious waiting area with separate cat and dog areas. Recent feedback is mostly warm about the team’s friendliness and handling of pets, though there are some mixed comments around continuity and internal communication.

Services

•Routine appointments and preventative care: reviews mention vaccinations, annual check-ups, nail clipping, and same-day appointments for unexpected problems.
•Medical treatment and prescribing: recent examples include assessment and treatment for a suspected yeast infection, with medication supplied.
•Procedures and end-of-life care: sedation or anaesthesia is mentioned for certain visits, and one detailed review describes compassionate euthanasia support including a sympathy card with a paw print.
•Facilities and wider support: owners describe a spacious waiting area with separate spaces for cats and dogs. The practice is also noted as a veterinary nurse training facility, and emergency veterinary arrangements are listed.
•Practical help: one owner describes the clinic advising them to bring in a found cat so staff could help identify and contact the owner.

Pricing

No published pricing information is currently available for this clinic.

People

•Rachel is singled out very positively by name in reviews.
•Sonya, a receptionist, is mentioned warmly for being friendly and easy to chat with.
•David is referred to in several reviews as a former vet who no longer works at the practice.
•More broadly, reviewers often describe the vets and nurses as friendly, professional, and clear in their explanations, although one review mentions seeing different clinicians on different visits.

Reviews

Google reviews show 4.8 stars from 279 reviews.

•Many recent reviewers describe a friendly, welcoming, calm practice, with pets seeming comfortable there.
•Several owners praise the vets for being professional, taking time, and explaining options clearly.
•Same-day appointment access is mentioned more than once as a positive.
•Negative comments focus on continuity and communication, including a complaint about a sedation-related booking going wrong after a staff change, plus isolated criticism about cleanliness and costs.

Reviews for Aniwell Veterinary Company

Note: Showing the 10 most recent Google reviews out of 279 we track in total. Recent reviews may not be representative of overall sentiment.

Jude Hamilton

1 month ago

A really lovely, friendly practise. My dog loves going in there. She has no fear. All the vets she has met are very friendly and professional. Great vets. ❤

Rachel Mcdonald

Always friendly, helpful and welcoming to me and my dog. A calm environment, upfront about costs and options. Would highly recommend.

Becca Burden

2 months ago

We went in with a client of ours and there was hardly anyone around just us and 1 other person very quiet which the vets were just out back talking. We liked the receptionist Sonya we were always having a chat with her this was after David left the practice since he left it’s lost its spark we use to be in Aniwell alot when David worked there. we haven’t been back since Aniwell has lost amazing vet and person loved by a lot of people He was the best for all animals and owners We know a lot of clients who also left the practice as David not there anymore Since Hayden sold the practice . The prices of Aniwell keeps going up constantly We now see David for all our pets Please also tell your clients he no longer works there as people have contacted our rescue and lost and found groups thinking he still does

Paul Heasman

Always good service and friendly

Juśka Chrusciel

3 months ago

Each time different doctor or nurse

Chloe Dixon

4 months ago

We’ve brought our dog to Anniwell since he was a puppy and have always had the best experience. You’re greeted with a warm, smiley welcome every time, and our dog absolutely LOVES going in — he pulls us through the door! (This is not an exaggeration!) The vets always take their time with us, explain everything clearly, and genuinely care. We’ve never had trouble getting a same-day appointment when needed (even on Saturdays), which has been such a reassurance. The fact that our dog loves it so much is just another reason we do too. We honestly can’t recommend Anniwell enough.

mark Dibden

5 months ago

Excellent service , very much recommended

Bilel Mhaneoui

I recently called this vet to request prescriptions for my dog, but was told I needed to book an appointment first. I understood that, so I accepted a same-day appointment. However, when I arrived, I was shocked at the condition of the reception and waiting area. There was hair everywhere and a strong smell — it genuinely looked like the floor hadn’t been cleaned in weeks. I know it’s a vet clinic and pets come and go, but basic cleanliness should still be a priority. When I saw the vet, I already knew what my dog’s issue was, and I even knew which medication she needed. The vet didn’t ask for my dog’s weight, only checked her temperature and paws, and confirmed the yeast infection I had already identified. She then prescribed the exact medication I had requested. There was no additional insight or explanation — nothing I didn’t already know. The biggest shock came at checkout: £200 for a consultation that lasted less than 10 minutes. So worked out £20 a min !!! Let that sink in 😡 On top of that, I was sold medication at more than double the price I could get online. £2.50 per pill for something that costs under £1 elsewhere. I also received ear drops that I was told to use on my dog’s paws can’t see how’s that relevant to her paws !!!! costing £55, which felt excessive. Overall, the prices were unreasonable, the visit was rushed, and the clinic itself was not clean. It’s extremely disappointing, and it’s no surprise pet owners feel frustrated with vet costs when experiences like this happen.

Richard Onions

Absolute disgrace of a company. We booked an appointment for our dog last week with sedation tablets to get him relaxed. He was due to be put out for his jab annual check up and nail clip by David. All of which was arranged when booking the appointment. After sedating my dog we got to the appointment to be told David no longer works there, they didn't realise he had to be put out and couldn't do that for a few hours and could I come back later. They were told when booking the appointment he had to be put out. And of course I have no other things to do in life but revisit a vets practice that cannot take down instructions for the care of my animal..I told them I couldn't make it back that day so the vet said they would give more sedation tablets and to rebook. I said I would have to come back for the tablets as I my dog had been stressed out enough for nothing. I went back this Friday to pick up the replacement tablets and they tried to charge me for them. WOULD NOT REVISIT IF THEY PAID ME.