Poole Vets4Pets Ltd

Poole Vets4Pets Ltd is part of the Vets4Pets group and is listed as a veterinary nurse training facility. Based on recent reviews, owners use the practice for routine care (vaccinations), investigation of ongoing problems (skin conditions, tummy issues with discussions of blood tests and x‑rays), and end-of-life/palliative discussions for older cats. Experiences reported are mixed: some owners describe vets who listen and avoid pushing treatments (including palliative-care planning), while others report feeling their concerns were dismissed, testing wasn’t done when expected, or that care during serious illness was inadequate.

Concrete details mentioned by reviewers include

• •A vet (Hannah) discussing palliative care for a 20‑year‑old cat and “not push[ing]” interventions.
• •Repeated visits for a skin rash where an owner says no tests were performed, followed by improvement elsewhere after samples/skin tests and antibiotics.
• •Owners discussing diagnostics such as blood tests and x‑ray for gastrointestinal symptoms, including one account of having to insist on blood tests.
• •A vaccination appointment where an owner reports their dog was taken to a separate room and restrained with a towel, and they were advised to “pinch” the dog to prepare for future vaccines.

Services

Services and situations explicitly referenced in the available information include

• •Veterinary nurse training facility (listed in clinic data).
• •Vaccinations (one review describes a vaccine visit for a young dog).
• •Palliative/end-of-life care discussions for an elderly cat (palliative care planning mentioned).
• •Dermatology/skin complaints (skin rash; yeast infection/allergies discussed; another practice reportedly performed skin tests/samples and prescribed antibiotics).
• •Diagnostics discussed in reviews: blood tests and x‑ray (raised in the context of tummy/gut symptoms).
• •Gastrointestinal care (one owner mentions being sent home with “gut meds”).

People

• •Hannah (vet): Mentioned by name in a review about a 20‑year‑old cat needing palliative care. The owner says Hannah listened, was kind, and did not push them into interventions.

Reception staff are described very differently across reviews: one owner thanks the receptionist/staff for advice and looking after their puppy, while another says receptionists “are not friendly.”

Reviews

4.5 stars from 422 reviews.

• •Positive reports of consultation style and support: one owner seeking palliative care for an older cat says the vet listened and didn’t push decisions; others mention staff being “kind and friendly,” “helpful,” and giving “good advice.”
• •Cleanliness and general service: one review specifically calls the clinic “very clean” with “good service.”
• •Concerns about missed or delayed investigation/treatment: one owner says a long-running skin problem was repeatedly attributed to yeast/allergies without tests, and improved after another practice did sampling/skin tests and prescribed antibiotics.
• •Concerns about being dismissed when requesting diagnostics: one owner describes having to insist on blood tests for gut symptoms, and feeling other symptoms weren’t addressed.
• •Serious negative accounts about handling and urgent care: one reviewer describes a distressing experience during a vaccination visit (restraint and advice they felt was inappropriate), and another describes a highly critical account of how an emergency situation was handled.