Medivet Dorchester Southfield Veterinary Centre

Medivet Dorchester Southfield Veterinary Centre is part of the Medivet group and is set up to provide round-the-clock care, including emergency and overnight hospitalisation. Recent reviews describe pets being admitted urgently and kept in for several days with progress updates, and owners also mention clear communication around planned procedures (including being phoned immediately if a pet wasn’t doing well after an operation). The premises are described as having a bright waiting area and a separate cat waiting area, and one owner noted being shown how to apply flea drops effectively.

Reviews are mostly positive, but there is a serious complaint alleging a permanent injury following an operation and that the practice then refused further appointments after a formal complaint—this sits in direct conflict with other owners’ accounts of good follow-up and reassurance.

Services

•24/7 emergency veterinary care (described by owners as being used for out-of-hours emergencies, including Sunday admission).
•Inpatient/overnight hospitalisation (owners mention a dog staying for 3 days; another review notes other surgeries transporting animals there for overnight hospitalisation).
•Surgery/operations (owners mention an operation with post-op monitoring and an immediate phone call when the dog “wasn’t happy”).
•Cat-friendly waiting arrangements: a dedicated cat waiting area separate from other pets (as described by a recent reviewer).
•Parasite prevention guidance: one owner reports being shown how to apply flea drops effectively.
•Veterinary nurse training facility (listed in the clinic data).

Pricing

•Emergency consultation fee: £130 for consultations between 7pm and 9am (from the website summary).
•One reviewer mentions receiving the first 4 weeks of Petplan insurance free when registering (this is described as an insurance offer rather than a treatment price).

People

•No individual clinicians are named in the information provided.
•What owners repeatedly describe
•Vets being informative during initial examinations (one new client said the vet was “extremely friendly and informative”).
•Staff understanding a dog’s specific needs (noted explicitly in a recent review).
•Communication during inpatient and post-op care, including being kept up to date and receiving immediate calls if a pet wasn’t doing well after an operation.

Reviews

4.6 stars from 358 reviews. - Emergency and inpatient care: owners describe rapid action in emergencies, multi-day hospital stays, and being kept updated on progress.

•Communication and reassurance: several reviews mention staff explaining things clearly, being informative at first appointments, and phoning promptly when a post-op pet wasn’t doing well.
•Facilities/flow: a bright waiting area is mentioned, along with a separate cat waiting area.
•Ease of booking and front-desk experience: appointment booking and reception staff are described as straightforward and welcoming.
•A major negative report that conflicts with the above: one reviewer alleges permanent injury after an operation (sudden deafness) and says the practice dismissed concerns and refused further care after a formal complaint.

Reviews for Medivet Dorchester Southfield Veterinary Centre

Note: Showing the 5 most recent Google reviews out of 358 we track in total. Recent reviews may not be representative of overall sentiment.

Joan Burdett-Coutts

in the last week

Mel Rose

a week ago

Nice friendly practice Staffalways easy to deal with

Linda Holmes

2 weeks ago

The vet who carried out the initial examination when we moved here was extremely friendly and informative - really impressed

Andrew Armstrong

3 weeks ago

The staff fully understood my dogs needs

Laura Cousins

a month ago

We had to use medivet dorchester as an emergency out of hours vets for our dog as our vets in yeovil dont offer emergency out of hours. They were fantastic in what was an extremely stressful situation on a Sunday afternoon. Our 11year old dog blossom stayed with them for 3 days they set to work on her immediately and kept us upto date with her progress . I can't remember the lovely ladies that looked after blossom and reassured us but I wouldn't hesitate to use or recommend them to any one and can't thank them enough

Heather Gamlin

Excellent care of our dog during her operation, kept us informed well of everything. phoned us immediately she wasn't happy. Definitely recommend them, been with them for years.

Christopher

Absolutely appalling. This practice caused permanent injury to my dog while in their care and showed no concern or accountability. My dog was admitted to Medivet at 8:30am on 15 August 2025 with full hearing. By the afternoon, following an operation, she was completely deaf. Rather than taking responsibility, the practice dismissed the matter and treated it as my problem, displaying unprofessional and unacceptable behaviour throughout. My dog has been left traumatised and frightened, and they have even refused to see her after I submitted a formal complaint about their conduct and injury to my animal. That’s right, this company staff harm my dog permanently, lied about it and when I complain - I am the problem. Not the injury to my dog that they caused - I am. They terminated my contract - refused to see the dog they injured - that is the type of vets in this company. Please keep your animals safe—avoid this practice. Speak to other clients too; I have since heard many disturbing accounts from other pet owners who entrusted Medivet with their pets.

Freya Shaman

I registered my cat with Medivet. They were easy to book appointments with. I took him for his first appointment on Thursday. The waiting area feels really bright and airey. The receptionist was lovely. I was impressed that they had a dedicated cat parent waiting area separate from other pets. The vet I saw was so lovely. She was extremely professional and treated my boy so well. He was so scared and she was so lovely with him. I was shown how to apply flea drops so that they work effectively. I have registered him on their petplan and I highly recommend this. I even got the first 4 weeks insurance free with petplan. I am so happy I registered him their as I know he will be well cared for.

Gillian Slade

2 months ago

Always excellent service, easy to access including 24hr service, friendly, caring and knowledgeable staff.

Jade Leahy

3 months ago

This is a wonderful practice, they are so thorough and genuinely care about each and every individual pet. We would always stick with this practice, particularly given that all other surgeries in Dorchester transport animals there for any overnight hospitalisation anyway, which I feel everyone should be made aware of. We are extremely satisfied customers. Thanks Team x