Castle Veterinary Clinic

Castle Veterinary Clinic describes itself as an independent small-animal practice for cats, dogs, rabbits and small furries, and it’s accredited as a Gold Standard Cat Friendly Clinic. The website also states it offers a 24-hour emergency service for registered clients, and is open seven days a week.

From the latest reviews available to us, owners most often highlight feeling listened to and not pushed into decisions (including waiting to confirm infection before prescribing antibiotics), fast turnaround on test results (one owner reports a call with blood results about 15 minutes after leaving), and supportive care in difficult situations (including end-of-life care and out-of-hours emergencies).

Services

•Small animal veterinary care for cats, dogs, rabbits and small furries (website).
•24-hour emergency service for registered clients (website); one reviewer credits the out-of-hours response with likely saving their dog’s life (reviews).
•Cat-focused facilities/appointments: owners mention “cat surgeries and practitioners” (reviews), and the clinic is a Gold Standard Cat Friendly Clinic (website).
•Diagnostics mentioned in reviews
•Blood tests, with rapid results communication reported by one owner (reviews).
•Investigation/decision-making around possible infection before antibiotics are given (reviews).
•Medical and case management mentioned in reviews
•Ongoing care after diagnosis and treatment of life-threatening cancer (reviews).
•Advice and assessment for an eye issue (reviews).
•End-of-life care: owners describe the practice’s care and consideration when saying goodbye to a cat (reviews).
•The website notes the practice is open for consultations, operations and medicine collection (by appointment only) (website).

People

•Ellie (vet): mentioned for compassionate, considerate support for a family during end-of-life care for their cat, alongside nurses and reception (reviews).
•Eva: described as welcoming, having read the pet’s notes in advance, and providing more detailed advice on an eye problem than several previous vets; the same visit included bloods and a rapid follow-up call with results (reviews).
•Alice and Star: named by an owner as stand-out team members who reassured them and provided help over the phone rather than requiring an in-person visit “just for the sake of the consultation fees” (reviews).
•Reception and nursing team: repeatedly mentioned as welcoming/helpful, including during emotionally difficult visits (reviews).

Reviews

4.7 stars from 223 reviews.

•Owners repeatedly say they felt listened to and respected, and not pressured into treatments they weren’t comfortable with.
•Several reviews highlight clinical decision-making they trust, such as confirming infection before prescribing antibiotics.
•Fast communication is noted (e.g., blood test results phoned through shortly after the appointment).
•Out-of-hours responsiveness is specifically praised in a report of urgent care that “very likely saved” a dog’s life.
•Support in serious and sensitive situations comes up in reviews about cancer care and end-of-life care for a cat.

Reviews for Castle Veterinary Clinic

Note: Showing the 5 most recent Google reviews out of 223 we track in total. Recent reviews may not be representative of overall sentiment.

Chris English

2 weeks ago

Outstanding

GoodMorningSunrise with Mary-Louise

2 months ago

I cannot possibly explain with words how amazing this veterinary clinic is, it was our first time going there and its also the first time I've ever felt just purly listened too and not pushed to do anything I wouldnt be comfortable with for my dog. I feel they genuinely want the best your your animals, to the point where they want to make sure there is an infection before just giving antibiotics, which other vets I've been too would have just prescribed them regardless. I cant express how much this helped me relax, and my dog also enjoyed the experience and got lots of lovely hellos and treats. Truly I feel over the moon that this is our vets! I am feeling so indescribably happy with my experience and I couldnt recommend them enough.

World Traveler

3 months ago

Would highly recommend them

Amanda Watson

a month ago

We have been using this vet practice for about 2 years now. We had three cats when we joined and they have cat surgeries and practioners. I would always take my cats here. I feel listened to and respected. And that the welfare of my cats is important. We recently had to say goodbye to one of our little cats. The care and consideration from the whole practice ( vet Ellie, nurses and reception staff) to us and our special family member was second to none

4 months ago

Nick Capaldi

5 months ago

The best thing I could have done is move our dogs to the care of Castle Veterinary Clinic. They have just recently helped diagnose one of our dogs with a life threatening cancer. She is now cancer free and under the continued care of this wonderful practice. As soon as you walk in you are greeted by the most friendly staff. I am confident in knowing we are with the right professionals.

Zoe Greening

7 months ago

1st consultation appointment with Eva this evening and can not thank her enough , she was so welcoming to us as a family had already read through missys notes which the past vets hadn't, and gave us more advise and information on an eye issue missy is currently going through than the last 4 vets we have seen. The receptionist were all lively and welcoming and had bloods taken expecting them to be back tomo and recieved a call 15 mins after leaving with the results, can not fault any part of our appointment. Thank you so much 💓

Mehrdad Bordbar

8 months ago

I wanted to thank you for your incredibly responsive out-of-hours service yesterday. It very likely saved my dog's life. Your quick action prevented a serious and potentially life-threatening deterioration in his condition. Casper has been a patient since he was a puppy, and we've always received outstanding care. Thank you so much.

Ryan Ashworth

4 years ago

5* service from reception to consultation room. Fern my springer had a tough time for about a week or so and she's now doing great, I cant thank them enough. They kept me reassured at all times and made the whole experience a whole lot easier. Vets arnt shy of a telephone call to help assist from home rather than calling you in to the practice just for the sake of the consultation fees, unlike other vets I've previously used. Reception are really friendly and helpful. Alice and Star are the two names that stood out the most for me, as these guys dealt with me the most but the rest of the team I spoke to are equally as professional and friendly. One happy fern and 8 even happier puppies