Priory Veterinary Group

- Emergency care and communication stand out: reviewers describe pets being seen quickly in urgent situations, with regular phone updates, clear aftercare and confidence in the team during stressful cases. - Compassion in difficult moments: several owners focus on kind, personal handling of euthanasia, including thoughtful reception staff and gentle support from vets. - Strong experiences across multiple branches: positive comments mention Purewell, Highcliffe and Lymington, with owners highlighting friendly, efficient vets, nurses and support staff.

Services

•Emergency and inpatient care: Recent reviews describe urgent treatment for serious cases, including immediate surgery for a dog that swallowed a fish hook, rapid treatment of complications including pneumothorax, and 24-hour nursing care. Other feedback mentions round-the-clock care over two nights for haemorrhagic gastroenteritis, with regular updates throughout.
•Diagnostics and ongoing medical care: Owners mention support while working towards a diagnosis, with treatment continuing where needed. Longer-term management is also noted, including successful treatment for Cushing’s disease over many months.
•Surgery and procedures: Reviews mention neutering with good aftercare, as well as dental procedures under anaesthetic. One recent example involved 17 teeth being removed at the Purewell hospital, followed by a check-up at Lymington.
•Cardiology: One reviewer specifically refers to Jess as their dog’s cardiologist, suggesting cardiology care is available for some cases.
•Support for complex patients: Reviews describe the team taking extra care with anxious or reactive dogs, including adapting how appointments were handled.
•End-of-life care: Several owners describe euthanasia being handled gently and compassionately, with staff supporting both pets and owners through difficult appointments.

Pricing

No published pricing information is currently available for this clinic.

People

•Emma (vet): praised for caring treatment, with one owner saying their dog made a full recovery.
•Marcus (vet): repeatedly mentioned for diagnostic support, dental care, clear communication and a knowledgeable, reassuring approach.
•Imogen (vet): praised for thoughtful treatment planning, taking time with questions and explaining things clearly.
•Alex (vet): thanked both for gentle end-of-life care and for providing reassuring updates during an emergency case.
•Aaron (vet): praised for diagnosing and treating a critically unwell dog during an emergency admission.
•Sophie: thanked for a smooth neutering experience and also named positively in connection with dental treatment.
•Jess (cardiologist): described as open-minded, a good listener and generous with explanations.
•Alexa (vet) and Sam: singled out for long-term support with a dog with multiple health problems, including flexible handling of a reactive patient and compassionate end-of-life care.
•Nursing, reception and admin teams: several reviews also praise the wider team for kindness, efficiency, clear communication and compassionate support.

Reviews

Google rating: 4.7/5 from 365 reviews. Recent feedback is strongly positive overall.

•Emergency care and communication stand out: reviewers describe pets being seen quickly in urgent situations, with regular phone updates, clear aftercare and confidence in the team during stressful cases.
•Compassion in difficult moments: several owners focus on kind, personal handling of euthanasia, including thoughtful reception staff and gentle support from vets.
•Strong experiences across multiple branches: positive comments mention Purewell, Highcliffe and Lymington, with owners highlighting friendly, efficient vets, nurses and support staff.
•Good outcomes in dentistry, surgery and longer-term care: reviews mention smooth neutering, dental work including a 17-tooth extraction, support while investigating diagnoses, and successful long-term treatment for conditions such as Cushing’s disease.

Reviews for Priory Veterinary Group

Note: Showing the 10 most recent Google reviews out of 365 we track in total. Recent reviews may not be representative of overall sentiment.

David Welch

1 week ago

Great Friendly Customer Service & Care for yr Pets ..

Diane Rann

3 weeks ago

Brian Phillipson

1 month ago

Lyndsey Harvey

We will never be able to thank the whole team here enough for saving our beloved dogs life. We are not registered with Priory, but were staying at Mudeford Sandbank when Daisy swallowed a fish hook. They saw her immediately, and were able to start surgery within the hour. When she suffered complications they were quick to act, and although it was frightening we felt that Daisy was in the safest possible hands. Luckily they were able to diagnose and treat her pneumothorax quickly and she is now making a full recovery at home, and we were given really clear and comprehensive aftercare in the handover. The team gave us regular updates throughout and were so kind and understanding during a time of real distress for our family. We didn't manage to get everyone's name involved with her treatment but would give specific thanks to vet Alex who was so wonderful on the phone giving us updates, answering our questions and managing her care, and vet Aaron who diagnosed and treated her during critical moments. Plus all the fantastic nursing team giving her 24 hour care, and the admin staff who we spoke to throughout and were always kind and patient. Our lovely girl is absolutely irreplaceable and we'll never be able to express enough gratitude for getting her safely home to us. Obviously we hope not to need any more emergency care from Priory in the future, but wouldn't hesitate to recommend them to anyone who needs them. THANK YOU!

Tony Stark

Very good friendly service

Jenny Jones

6 months ago

I would like to say a special thank you to the kind an supportive and attentive receptionist on how i was greated wirh thoughtfullnes and kindness. I was crying and unable to talk as i was bringing my cat to be put to sleep. She showed compassion throughout and was so generally attentive. I would also like to thank the vetwho treated sugar and me and my partner with the greatest kind professional approach. It realky means alot and he did very well in difficult sad curcumstances and made us feel valued . He must get used to dealing with animals being put to sleep but he made it very personal. Thank you priory vets❤

Jacqueline Whelan

Excellent Veterinary Group. They are so professional, friendly and efficient from the vets, nurses and staff giving utmost care to our greyhound, Lucy, who had 17 teeth out at their Purewell hospital. They always go that extra mile to put your mind at ease. I wouldn't hesitate to recommend them. One week later, checked in at their Lymington branch to see how Lucy's mouth was and she's going on fine. Here again, wonderful friendly vet, nurses and staff that were so thorough. Cannot give Priory enough praise.

Clodie Sutcliffe

7 months ago

Had our first trip to the new Lymington branch to see Imogen, who has been looking after one of our dogs for several weeks. It’s a lovely environment and easy to get to. Imogen is such a caring vet, our boys absolutely love her. I always feel that she takes time to think of a treatment plan, responds to any of my questions and explains everything fully. It is a pleasure to deal with her. She completely understands crazy spaniels!