Medivet Christchurch (Best Friends Vets)

Medivet Christchurch (previously Best Friends Vets) is part of the Medivet group. The practice appears geared toward routine consultations and common problems, with owners specifically mentioning booster vaccinations, stomach upsets, and checking lumps (including taking a sample during a visit). From the website, Medivet also offers access to 24/7 veterinary centres, with a stated nationwide overnight emergency consultation fee.

Concrete details owners mention include

• •A vet took a sample from a chest lump during a booster appointment and told the owner it was a fatty lump (the reviewer says they weren’t charged for the extra step).
• •Staff helped safely contain and settle a highly stressed cat that arrived loose in a car, using the practice’s own cage and calm handling.
• •Consultations described as unhurried, with time to discuss concerns.
• •Continuity of care: multiple reviews mention seeing “Rosie,” including reassurance after another clinician (“Stephan”) left.

Services

Based on the website summary and the latest reviews, owners mention

• •Routine appointments and check-ups
• •Vaccinations/booster shots
• •Lump checks, including taking a sample during an appointment (as described by an owner)
• •Digestive issue assessment (e.g., an “upset tummy”), including discussion of diet as a potential cause
• •Support handling anxious/stressed cats on arrival (practical help getting the cat safely into a carrier/cage)

Emergency care (as stated on the website)

• •Access to 24/7 veterinary centres day or night
• •Overnight emergency consultation fee described as a single nationwide price

Pricing

• •Overnight emergency consultation fee (website): £130.

People

• •Rosie (vet): Mentioned repeatedly by name. Owners describe her as taking time during appointments, being calm with nervous animals, and working through problems practically (examples include assessing an upset stomach with diet discussion, and being “amazing with Princess” during a first visit).
• •Reception and vet team (unnamed): One owner describes both a vet and receptionist coming out to the car with a cage, helping safely secure a frightened cat and then carrying out the check-up calmly.

Reviews

4.6 stars from 116 reviews. - Long-running client relationships are mentioned (e.g., owners saying they’ve used the practice for many years, including one review citing 15 years).

• •Helpfulness in stressful situations: an owner reports staff actively helped with a cat that was hissing/biting and loose in the car, using their own cage and calm handling.
• •“Not rushed” appointments and time to talk through concerns comes up, alongside comments about staff remembering prior conversations.
• •Value/charging approach is discussed by owners: one reviewer says a lump sample taken during a booster visit wasn’t charged as an extra, and another describes the practice as “reasonably priced” (no specific fees given in reviews).