Friars Moor Veterinary Clinic Ltd

Friars Moor Veterinary Clinic Ltd offers emergency veterinary services (24/7 or extended hours is stated in the clinic data). Recent reviews describe a practice that’s frequently used for ongoing care of older cats, including end-of-life support, but with mixed feedback on front-desk handling in stressful situations.

Concrete details mentioned by owners include

•Support through euthanasia and arranging cremation, including keepsakes such as paw prints and a fur clipping.
•A consultation for a young dog with a suspected hormone imbalance/discomfort (the vet was described as “fine” in that visit).
•Some owners report being asked to wait outside (and in one case to put a dog into a car) due to noise/distress in the waiting area.
•One review describes an account being closed and appointments cancelled after a disagreement about a “policy change” and an “expensive test.”

No corporate group ownership is stated in the provided information.

Services

Services and situations specifically referenced in the provided information include

•Emergency veterinary services (24/7 or extended hours).
•Care for elderly cats over time (ongoing treatment mentioned, without specific diagnoses).
•Euthanasia and cremation arrangements, including memorial touches (paw prints and fur clipping).
•General consultations/check-ups, including assessment of a young dog with possible hormone imbalance and discomfort.
•Diagnostic testing is referenced in one complaint (described by the owner as an “expensive test”), but the test type isn’t specified.

Reviews

Google rating: 4.7 stars from 122 reviews. The - Multiple owners say their pets received “very best treatments,” with vets and nurses described as helpful and reassuring.

•End-of-life care is a repeated positive: one owner highlighted cremation being handled by the clinic, plus keepsakes (paw prints and a clipping of fur).
•Reception/front-desk experience is inconsistent: one owner felt embarrassed and offended after being asked to wait outside due to their distressed dog’s noise and then told to put the dog in a car.
•One review reports a serious customer-service dispute involving an alleged policy-change email, a phone call about booking an “expensive test,” and subsequent closure of accounts and cancellation of appointments.

Reviews for Friars Moor Veterinary Clinic Ltd

Note: Showing the 5 most recent Google reviews out of 122 we track in total. Recent reviews may not be representative of overall sentiment.

jayne hawkins

a month ago

So reassuring to know my dog & past pets have been given the very best treatments, the vets, nurses, reception staff are all so helpful, I can't fault this veterinary practice, thoroughly recommend.

david siwek

2 months ago

Emma Greening

4 months ago

Both Blandford and Sturminster Newton cared for my elderly cat. They were both fantastic, from all the treatment they gave her to the day we had to have her put to sleep. They handled her cremation too and the lovely little touches of her paw prints and a clipping of fur was just so lovely. I can’t recommend them enough.

6 months ago

Anne Allen

7 months ago

Took our old cat lovely vet so reassuring, worth every penny or pounds.

5 months ago

Zuzi Yeatman

9 months ago

Kayla Campbell

Came in yesterday to take my 7 month old husky checked up on and was stressed because of her hormone imbalance as well as some sort of discomfort, as soon as we walk in two people stood at reception with their male dog (got no issues with that) she got jumpy and started screaming and crying (wasnt normal behavior for her). Got told to go outside because she's being to loud. So we did go outside, i was so embarrassed if they cant stand my husky making noises but fine with barking makes no sense to me. vets herself was fine. I got no problems with our vet. Went back to reception and was told to put my dog into my car (I don't have a car) I was really offended with them asking me to do that. If they ever try to do this to me again, I'm just going to walk out. I shouldn't have been treated like that. All I wanted to do was to check in sit down and wait that was all wasnt even aloud to do that.

Dave Riley

8 months ago

Appalling customer service. They apparently emailed us to advise of a policy change, which we did not receive. We then received an aggressive phone call demanding we book our dog in for an expensive test - we asked for the Practice Manager to call us to discuss. Instead, we received notification that the accounts for both our dogs were closed and upcoming appointments cancelled. I guess they don’t need our business!

Suzanne Styles

2 years ago

We are delighted to bring our gang 🐾 to Friars Moor, Blandford Forum. We relocated from South Africa🇿🇦 and brought them with us. All rescues and very happy in their new home 🏡. So far Cagney, Sunshine, Lilo, Stitch, and Van Goch have visited the team. Thanks for looking after them.