Friars Moor Veterinary Clinic Ltd
#1 Vet in Shaftesbury, Dorset
Friars Moor Veterinary Clinic Ltd – Vets in Shaftesbury
Clinic Overview
Friars Moor Veterinary Clinic Ltd, located in Shaftesbury, Dorset, England, offers emergency veterinary services with a commitment to pet care, as evidenced by the range of reviews and the clinic’s 4.3-star rating on Google Maps from 23 reviews. While this average rating suggests general satisfaction, the specific reviews present a more nuanced picture.
Positive feedback highlights the clinic's capacity for critical care and customer service. Guy Sutherland praised the clinic for performing life-saving emergency surgery on his Labrador, underscoring the team’s competence in handling urgent cases. Similarly, Emma commended the clinic for their attentive approach to her nervous Rottweiler, appreciating the nurses' efforts to make both her and her pet comfortable during the visit. Eleanor King also expressed gratitude for the friendly and efficient service she received for her distressed King Charles Spaniel.
Conversely, some reviews reflect dissatisfaction. Fran Pearce recounted a negative experience regarding the high out-of-hours fee and perceived inadequate examination of her dog, Rica. Mia Cat also shared a distressing encounter involving a temporary vet named Felicity, which impacted her Pomeranian's demeanor negatively after a vaccination.
Despite a few critical reviews, the positive testimonials, especially those expressing gratitude for emergency and special care services, suggest that Friars Moor Veterinary Clinic is generally well-regarded by its clientele. The clinic’s capability to handle both routine and emergency situations, combined with their staff’s supportive approach, resonates well with many pet owners. However, the mixed reviews indicate room for improvement in ensuring consistent client satisfaction.
Special Services
Animals Treated at Friars Moor Veterinary Clinic Ltd
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Friars Moor Veterinary Clinic Ltd
Opening Hours
Hours
Reviews for Friars Moor Veterinary Clinic Ltd
Note: Showing the 5 most recent Google reviews out of 23 we track in total. Recent reviews may not be representative of overall sentiment.
Cerys Boardwell
10 months ago
Amazing service, friendly and really care for the animals. 100% recommended
Fran Pearce
a year ago
Last year I took Rica to Friars Moore when she collapsed on me when out walking. I thought she might have heat stroke although it was not a hot day in July. I got there just after 6 in the evening (out of hours time) and was informed that it would be a fee of £150. I agreed to this, what else could I do! On Examination, I would have expected the Vet to check Rica's heart and lungs with her stethoscope but she did not even remove it from around her neck. I was not impressed with the service and for them to expect me to pay that exorbitant fee for a less than satisfactory examination. When I challenged the practice manager later, she recommended that I found another veterinary practice. Not only did they lose my business but also the elderly lady that I look after that has 3 cats. their loss not mine.
Fran Pearce
10 months ago
Last year I took Rica to Friars Moore when she collapsed on me when out walking. I thought she might have heat stroke although it was not a hot day in July. I got there just after 6 in the evening (out of hours time) and was informed that it would be a fee of £150. I agreed to this, what else could I do! On Examination, I would have expected the Vet to check Rica's heart and lungs with her stethoscope but she did not even remove it from around her neck. I was not impressed with the service and for them to expect me to pay that exorbitant fee for a less than satisfactory examination. When I challenged the practice manager later, she recommended that I found another veterinary practice. Not only did they lose my business but also the elderly lady that I look after that has 3 cats. their loss not mine.
Guy Sutherland
a year ago
Excellent veterinary care, undertook emergency surgery on our naughty stone eating Labrador after having been referred from another surgery, you saved his life. Thank you to the whole Friars Moor team 🥰
Guy Sutherland
a year ago
Excellent veterinary care, undertook emergency surgery on our naughty stone eating Labrador after having been referred from another surgery, you saved his life. Thank you to the whole Friars Moor team 🥰
Mia Cat
a year ago
The vet you hire on and off (Felicity) put a towel around my 1yr old 5.5kg Pomeranians face at Vets4Pets whilst getting his vaccine. Ever since he’s been a nervous wreck.
Mia Cat
a year ago
The vet you hire on and off (Felicity) put a towel around my 1yr old 5.5kg Pomeranians face at Vets4Pets whilst getting his vaccine. Ever since he’s been a nervous wreck.
Emma
a year ago
Extremely helpful..... Have a nervous 46kg rottweiler that needs medication and handling with care when visiting vets... The 2 young nurses that dealt with me were amazing........ They made me feel at ease which helped my girl to be at ease they came out to car to give her some sleepy meds then took her into a dark room to drift off. I was updated on her progress, fantastic service
Emma
a year ago
Extremely helpful..... Have a nervous 46kg rottweiler that needs medication and handling with care when visiting vets... The 2 young nurses that dealt with me were amazing........ They made me feel at ease which helped my girl to be at ease they came out to car to give her some sleepy meds then took her into a dark room to drift off. I was updated on her progress, fantastic service
Eleanor “Ellie” King
a year ago
Need an appointment for my King Charles Spaniel, as she seemed in a lot of distress today. Got an appointment for this morning. Very friendly staff, my dog enjoyed the visit and seems a lot more comfortable. So I’d like to say thank you for your help and support
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